FAQs

1. When can I cancel an order?

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by submitting your request via the “Contact Us” form.

2. It is safe to order online?

You can be assured that shopping with CSAdult is safe! We are a small business that will always put customers first and our mission is to make you feel happy and satisfied with our service and our product. 

3. What happens if the product I want is out of stock?

If the product you want is out of stock, don’t worry. Contact us quickly and we can inform you when our next products will be available in the store.

4. How do I request a shipment stoppage?

When an order has been processed for shipping by the warehouse, but it hasn’t left the warehouse yet, you can try to request a shipment stoppage via the site contact us page. We cannot promise the request will succeed. For a successful shipment stoppage, we will charge $30 per package. If the shipment stoppage fails then there’s no charge, but the Customer needs responsible for any loss resulting.

5. How many years do you supply for the warranty?

The 12-month warranty protection plan is designed to give you peace of mind. 

6. How Long Does Shipping Take？

As for processing time, we may need 1-3 days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time. Products will be shipped within 5-15 days.  

We are not responsible for the deviation of estimated transportation time caused by logistics carriers and natural disasters.(For more info refer to Shipping Policy)

A Tracking email will be sent to you within 24hrs. Please follow up your tracking No on  Logistics Website. If you are having trouble tracking your box, please contact us for assistance. (service@csadult.com)

7. Is there any shipping fee?

We offer 5-15 Days Fast Free Shipping

8. Can the product be shipped out of the USA?

Yes. Provide delivery service for most states in the USA. 

9. How do I pay for my order?

We accept one payment method online, which is PayPal, you can be directed login the PayPal page.

10. WITHOUT PayPal?

You don’t need a PayPal account to checkout. Paypal accepts all payment credit cards. Just select ‘Paypal’ and click the ‘Pay with Debit or Creditcard’ button.

11. Do you have any discount?

If you want to order multiple products (Wholesale), we also have discounts,

Email us at service@csadult.com and we’ll be more than happy to assist you.

Happy shopping and keep spreading love!